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Free Legal Form

Complaint Letter to a Business

A firm, polite letter to a store, online seller or service provider about a defective product or poor service. It asks for repair, replacement or a refund by a set date, before you go to the DTI.

From You

For example, 0917 123 4567.

For example, 8 October 2026.

To

As on the receipt or the online shop. For example, Galaxy Appliance Center.

For example, the Store Manager, or Mr. Ramon Lim, Owner.

The Purchase

For example, one (1) Brand X 1.5 HP window-type air conditioner, Model AC-150, Serial No. 12345678.

For example, 14 August 2026.

For example, your SM City Lipa branch. Or: your shop on an online marketplace, Order No. 2608141234ABC.

For example, Sales Invoice No. 004512.

The Problem

For example: Two weeks after delivery, the unit stopped cooling. Your technician checked it on 2 September 2026 and said the compressor was defective, but no repair has been made.

For example: I went to your store on 5 September 2026 and spoke with your sales staff, and I sent messages on 10 and 20 September 2026, with no action so far. Leave it empty to skip.

Your Request

For example, seven (7) or fifteen (15).

Leave it empty for the DTI. For a telco, the National Telecommunications Commission (NTC); for a bank, the Bangko Sentral ng Pilipinas (BSP).

For example, copies of the sales invoice, warranty card, photos of the unit and our messages.

What you type is kept on this device only, so you can come back and finish later. Nothing is sent anywhere. Press Clear to erase it, especially on a shared phone or computer.

your full name
your address
contact details

date

business name
business address

Subject: Consumer complaint, receipt or invoice number

Dear Sir or Madam:

On date of purchase, I bought from store branch or online platform product or service, for amount in words (₱amount paid), as shown by receipt or invoice number.

the problem

As a consumer, I am entitled under the Consumer Act of the Philippines (Republic Act No. 7394) to a product or service that is free from defects and that matches what was represented to me. I therefore request that you remedy, within number of days days from your receipt of this letter.

If this matter is not resolved within that period, I will file a complaint with the Department of Trade and Industry (DTI) without further notice.

Attached are attachments. You may reach me at contact details.

I look forward to your prompt action.

Very truly yours,

your full name
Customer

Received by: ______________________________
Signature over printed name and date

Before You Print

  • Not legal advice. This is a general form. For your own situation, consult a lawyer, especially if your case is unusual or a lot of money is involved.
  • It does not need a notary to be valid. Sign it, and keep a signed copy.
  • Go back to the seller first, in person or by message. If that does not work, send this letter, and keep a copy and proof that they received it.
  • Attach copies, not originals, of your receipt or invoice, warranty, photos of the defect and your earlier messages.
  • The Consumer Act of the Philippines, Republic Act No. 7394 (RA 7394), and the DTI's rules give buyers of defective products the right to repair, replacement or refund. A seller does not have to refund if you simply changed your mind, or if the item was damaged through misuse or sold "as is".
  • Complaints about banks, telcos, power, insurance, lending companies, transport and food or drugs go to the government office that oversees them (their regulator), not the DTI. See the guide Consumer complaints.

For the steps around this document, see the guide Consumer complaints.

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